Answers to commonly asked questions

Have the banned ingredients harmed or killed dogs or cats?
While some of the information we used to help us make this decision is anecdotal (stories of personal experience of pet owners) many scientific studies exist to support our decision. We are happy to furnish you with website references and published scientific study results upon request.

I feed Science Diet/Iams/Eukanuba. What do you sell that I can feed instead?
We understand that these national brands have been around for many years and pet owners who feed them are often very comfortable with how they have performed in the past. We too, feel these brands have been staples in the marketplace. However, national manufacturers now all offer top-of-the-line products which, by their own admission, are their most nutritional superior brands. These are now the only products we carry within these lines. We would be happy to show you any of these foods.

I feed (a food manufactured by a company that we do not sell). What do you sell that I can feed instead?
We sell a wide variety of premier foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions.

My dog/cat will only eat the food I am currently feeding. How can I get him to eat other foods?
Palatability, how food tastes and feels in the pet’s mouth, can be one of the most challenging aspects of ensuring your pet is fed a nutritionally superior diet. It’s easiest to compare our pets to children when it comes to food. What 5 year old would pass up a hot fudge sundae for a bowl of vegetables? But, what parent would allow their 5 year old to eat a hot fudge sundae instead of their daily vegetables? We can all agree the hot fudge sundae isn’t more nutritious, but it sure is tastier. And when it comes to tasty, your dog or cat is more like a 5 year old and less like a responsible parent. So if they won’t be responsible, you have to be. What lower quality pet foods lack in nutrition they make up for in taste. So switching can be tough. Try adding a small amount of warm water, popping food in the microwave for several seconds or topping with canned or raw food. Go slow when transitioning to a new food. It may take or week or several months. This enormous improvement to your pet’s health will be worth the time and effort.

The last time I switched foods my dog/cat got diarrhea/gas/upset stomach. Is that inevitable?
The key to switching foods for an animal with a sensitive digestive tract is to do it slowly. The average dog/cat can switch in 5-7 days. Owners should slowly increase the amount of new food being fed and decrease the amount of the old food. ALWAYS judge your ability to advance this ratio based on your pet’s digestive tract and tell-tale signs such as loose stools, flatulence (stinky gas!) or vomiting. Some animals will switch to new foods with little or no digestive upset. Others may take a month or longer. Whatever your timeline, just remember, you are doing this to improve the health of your pet.

My dog/cat has food allergies. What should I do?
Food allergies account for less than 10% of allergy symptoms (inhalant allergies and environmental allergies comprise the other 90%). However, if your pet does have a food allergy, it is most likely to a protein source such as beef, milk or gluten (the protein portion found in grains). There are many alternative protein foods such as Pinnacle’s Duck & Potato or Trout & Sweet Potato, or try a grain free diet like Taste of the Wild. Additionally, dry and itchy skin can be relieved using skin healthy supplements like salmon oil or topical treatments such as Earthbath’s Oatmeal & Aloe Shampoo.

My veterinarian recommended the food I’m currently feeding. I’m not sure I should switch?
We sell a wide variety of natural, holistic and organic foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions. If you have concerns about changing foods, just bring the bag to your veterinarian and have this discussion with them. Working with the veterinary community is the best way to make sure we end-up with the perfect food for your pet. 

My breeder/neighbor/friend/relative/vet recommended the food I’m currently feeding. I’m not sure I should switch?
We sell a wide variety of natural, holistic and organic foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions. If you still have concerns about changing foods, take the bag home and show it to the person who first recommended your current food. I’m guessing they’re going to want to try it, too! But, if for some reason it doesn’t seem like it’s going to work, just bring it back! At PFE you are welcome to return any product, in any condition (yes, even if you opened it and fed it to your pet), for a complete refund or exchange.

What is a natural, holistic or organic pet food?
A natural pet food is one that contains ingredients that are not subjected to chemical processing and contain no additives. Holistic pet foods take this one step further, including fruits and vegetables which offer your pet natural sources of vitamins and other nutrients. Holistic foods can also include glucosamine and chondroitin, a natural aid in joint disease, balanced levels of omega 3 and 6 fatty acids for ideal immune and skin health, and pre and probiotics to support digestion. Organic foods are required, by rules set forth by the USDA, to contain ingredients that are grown in chemical free soils (fertilizers and pesticides) and are not genetically modified in any way. We strongly believe in the health benefits of these types of foods and carry an extensive selection of all of them.

My Mutt Program
My Mutt Program

Donate to a rescue or shelter, and Pet Food Express will celebrate your gift with a My Mutt poster of your pet displayed in our store! Get details here

Visit norcalpetadoptions.com
Adoptions to Date: 61651

Rescue a friend in need.

There are thousands of pets available from over 100 California rescue organizations, just waiting for your love. Find your match today! Search Adoptions

Rescue a friend in need.
Get some good eats.
Get some good eats.

Finding the right diet for your dog or cat can often be a difficult task. We want to help simplify this search by providing key characteristics that correspond to your pet's needs. Online Food Finder

Follow Us: