Lead Screening Procedures
In an effort to assure the safety of the products that we sell for your pets, Pet Food Express has invested in a testing tool that allows us to quickly and accurately scan products for a measurement of total lead concentrations*.
At present, there is no specific regulation of lead in pet products so we have elected to apply the standards devised for children’s toys. The limit for total lead is 600 ppm (parts per million) or 150 ppm soluble or leachable lead. Soluble or leachable lead refers to the amount of lead that could be absorbed by the body if the item were ingested.
We have tested samples of our entire inventory for lead. Additionally, we now test a sample of every new item before we put it on our shelves. We will also randomly test existing items that previously passed to assure ongoing safety. If we obtain a measurement of total lead of 600 ppm or higher OR a soluble lead measurement of 150 ppm or more (through independent laboratory analysis), we recall the item from our stores and our clients and post signage to that effect in our stores and on our website. Simultaneously, we contact the manufacturer to apprise them of the situation and to give them an opportunity to address and/or correct it.
We offer a refund (with receipt) or an exchange (without a receipt) to any of our customers who previously purchased the product.
*The instrument we use is a Niton XLt797Y X-ray fluorescence analyzer (www.niton.com/NITON-Analyzers-Products/xlt.aspx) from Thermo Scientific. It is a widely used instrument for field and laboratory measurements by both regulatory agencies and businesses.