Privacy Policy

Your privacy is critically important to us.

Thank you for your interest in using the online services of Pet Food Express, Ltd. Your privacy is important to us and we have prepared this Privacy Policy to explain to you how we collect, use, and share information we obtain through your use of petfoodexpress.com (the “Site”). This Privacy Policy does not govern our use of any information you provide to us when you call us, write to us, or communicate with us in any manner other than through the Site. Because the Internet is global, information about you that we collect or that you submit may be transferred to, processed in, and held in countries (including the United States) other than the one in which you reside. By using the Site, you explicitly consent to such use of your information and agree to the terms of this Privacy Policy.

1. Personal Information. You can visit the Site without telling us who you are or revealing any information that personally identifies you (which we will refer to in this Privacy Policy as “Personal Information”). If, however, you wish to register to become a member of the Site, you are required to provide certain Personal Information (e.g., your e-mail address or phone number), and we may ask that you also provide a user name and password. We use your Personal Information to fulfill your requests for products and services, to improve our services, and to contact you from time to time about us, the Site, and our products and services.

2. Non-Personal Information. To help us understand how you use the Site, we may automatically collect information that does not personally identify you (which we will refer to in this Privacy Policy as “Non-Personal Information”). For example, each time you visit the Site we may automatically collect your IP address, browser and computer type, access time, the webpage from which you came, and the  webpage(s) that you access during your visit.

3. Our Information Sharing Practices
(a) Generally. Except as otherwise described in this section of our Privacy Policy, we will never share your Personal Information or Non-Personal Information (which we will refer to in this Privacy Policy collectively as “User Information”) with any third party without your permission.

(b) Public Areas. Your use of areas of the Site that are intended for interaction with other users (e.g., message boards, discussion rooms, and other online forums) may allow you to post information. By choosing to use these areas, you understand and agree that anyone may access, use, and disclose any information that you post to those areas. For example, any information (including images) you post to a lost and found bulletin page on the Site will be accessible to all other users of the Site. In addition, if you are a participating shelter or rescue organization, any Personal Information you provide to enable users of the Site to contact you will be shared.

(c) Aggregated Information. From time to time, we may share your User Information (alone or aggregated with User Information of other users of the Site) with third parties (e.g., third parties who serve advertisements on the Site and who use such information to deliver advertisements that they believe will be relevant to you). We will not share any aggregated User Information, however, in a manner that would enable the recipient to personally identify you. In addition, we may combine Non-Personal Information with Personal Information in a manner that enables us to trace Non-Personal Information to an individual user. We do so, however, only for our own internal business purposes and will not share such combined data with third parties in a manner that would enable the recipient to personally identify you.

(d) Service Providers. From time to time, we may enter into relationships with third parties who provide services to us (e.g., data management, billing, or storage services). In those circumstances, we disclose User Information that is necessary for such service providers to perform those services and require that they maintain the confidentiality of such User Information.

(e) Other Disclosure Scenarios. We reserve the right to share any User Information: (1) in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person or property; (3) if we believe it is necessary to investigate, prevent, or take action regarding significant abuse of the Site’s infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of information); (4) to our parent company, subsidiaries, joint ventures, or other companies under common control with us (in which case we will require such entities to honor this Privacy Policy); and (5) if we are acquired by or merged with another entity.

4. Cookies. We use cookies (which are small amounts of data sent from a web server to your browser that are stored on your computer’s hard drive) to keep track of your use of the Site, to validate your identity, to remember your password and preferences, to tailor the Site to meet your personal interests, and to improve the quality of the Site. In addition, third parties who place advertisements on the Site may also collect information through cookies to ensure that their advertising systems and technologies work properly and to allow them to track responses to their advertisements. Cookies set by these third parties are governed by the privacy policies of those third parties. Generally, you can set your browser not to accept cookies or to notify you if you are sent a cookie, giving you the opportunity to choose whether or not to accept the cookie. Please note that if you do set your browser not to accept cookies, certain areas of our Site may not function properly.

5. Choice/Opt-Out. We offer you the opportunity to choose not to receive communications from us. If you would like to take advantage of this opportunity, please contact us by e mail at webadmin@petfoodexpress.com. Please note that sometimes these requests may take up to ten business days to process and that we are not responsible for removing information about you from the database of any third party to whom we were authorized to disclose your User Information prior to processing your request. Even if you do take advantage of this opportunity, we reserve the right to send you administrative messages relating to the Site (e.g., about changes to this Privacy Policy).

6. Modifying and Deleting Your Information. If you would like to modify or delete from our database any User Information you previously submitted or any information you posted on the Site, please contact us by e mail at webadmin@petfoodexpress.com. Please note that sometimes these requests may take up to ten business days to process, that any User Information that we have copied may remain in back-up storage for some period of time after your request. Also, please note that we will maintain User Information in our database whenever we are required to do so by law.

7. Security. We have implemented reasonable measures to help protect your User Information from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your User Information, we cannot guarantee its security.

8. Links. The Site may contain links to other websites. We are not responsible for the privacy practices of any such other website and urge you to review such practices prior to submitting any information to such websites.

9. Children’s Privacy. We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site is not intended for and may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13 and we do not target the Site to children under the age of 13.

10. Changes. We may update this Privacy Policy from time to time. If under any such update we make any material change to the way in which we are permitted to use your User Information, we will inform you of such change via e mail or by posting a notice on relevant areas of the Site. Any updated version of this Privacy Policy will be effective as of the date set forth therein and your continued use of the Site after such date constitutes your acceptance of any such updates.

If you have any questions about this Privacy Policy, please feel free to contact us by email at webadmin@petfoodexpress.com.

 

Last updated May 2, 2014

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