Store ManagerRuns a single location under the supervision of a Group Manager.
Every candidate for a store position must be passionate about helping pets and about serving customers and co-workers. We demand that our managers themselves provide legendary customer service and that they inspire their co-workers to do the same. No specific experience or education is required. However, we are only interested in hiring truly caring and compassionate people who sincerely share our values and have the vision, discipline, desire, drive, and interpersonal skills required for leading and managing such an operation. Additionally, successful candidates will demonstrate that they can think quantitatively, manage for specific sales outcomes, and effectively communicate both verbally and in writing. A high degree of self-awareness and self-control, a strong achievement drive, empathy, and good social skills are essential for success in our company. Of course, retail experience and/or pet expertise would be advantageous.
There is a one-week training course held at the Corporate HQ that must be completed by the third month of employment. All managers are also required to attend a monthly leadership-training seminar. In addition, we regularly hold advanced pet and pet product-training courses that you are required to attend as well as occasional in-store training sessions.
Store Manager candidates are initially given a six-month guaranteed salary commensurate with our assessment of qualifications as described above. The hourly training wage may range from $17.00-$18.22, depending on your qualifications and where we expect to place you (annual equivalent of $42,000 – 45,000 based on a 45-hour week.) If you satisfactorily complete the training period (usually 3-6 months) and are promoted to Store Manager, you may expect annual compensation in the range of $45,000- $55,000. Your actual pay will depend on store volume and profitability and the attainment of specific monthly sales goals. Compensation may vary significantly from month-to-month according to how many goals are attained. If you are not comfortable working on an incentive basis, this may not be the right position for you. Pay raises are achieved through sales growth, sales goal achievement, transfer to a higher volume store, and/or promotion.
Benefits (full-time only)
We provide medical and dental insurance after six months of service. Store Managers receive two weeks vacation, one week of sick leave, and four holidays per year, accrued on an hourly basis (based on a 45-hour workweek). We also have a Profit Sharing and 401(k) Retirement Savings plan that you are eligible for after one year of full-time service (must be 21 years old). We offer a generous employee purchase privilege for you and your immediate family as well.
The Store Manager compensation is based on a 45-hour work week. Additional overtime is required as needed. The position is non-exempt. You must be willing and able to work at least two evenings a week and every Saturday on a regular basis. Additional evenings and weekend days are required as needed. We are open every day except New Year's, 4th of July, Thanksgiving, and Christmas. Every other day is considered a regular workday. No time off permitted during the two weeks preceding Christmas. Travel between stores and the corporate office is regularly necessary and you must have the means to do it.
You must be able to lift and carry up to 50 pounds on a regular basis in order to stock the store and to do carryouts for customers. You also must be able to be certified on an electric pallet jack. Duties include:
- Creating an atmosphere of service and trust.
- Assuring that customer service and satisfaction exceeds our clients' expectations.
- Directing sales in accordance with Company philosophy and procedures.
- Overseeing daily store operations in accordance with Company standards.
- Opening and closing the store, daily reconciliation, cash handling, & bank deposits. Directing and supervising staff.
- Communicating with staff and home office, providing reports.
- Dealing with personnel issues within the store.
- On-the-job training of staff in service sales, product knowledge, and operations.
- Maintaining store appearance.
- Procuring product and maintaining an accurate inventory.
- Product merchandising.
- Scheduling, time and attendance and payroll reporting.