Who We Are

Pet Food Express is one of the country's leading independent pet food and supply retailers. With 41 stores located throughout  the Greater San Francisco Bay Area, Carmel and Sacramento, Pet Food Express is the eighth largest pet specialty retailer in the USA. Our corporate offices, Pet Food University, and distribution center are all located in Oakland, California.  

We strive to provide the highest quality pet foods and supplies at competitive prices along with personal and knowledgeable service to help you take the best care of your pet. We want you and your pets to be happy with all of your purchases at Pet Food Express, so we stand behind our products with a 100% satisfaction guarantee! Company owners, Michael & Mark, are always available to speak with customers and staff. They take great pride and a hands-on interest in the quality of all aspects of the business. Pet Food Express has won numerous industry awards including: 1997- Best Employee Relations, 1998 - Pet Retailer of the Year, 1999- Best Independent Chain, 2000 - Best Independent Chain, 2009/2010/2011 Beast of the Bay Award, and 2010 Retailer of the Year.

We love pets! It is the glue that unites our company. Employees and customers are welcome to bring their well-behaved pets to our stores. As part of our commitment to animal welfare, we have helped find homes for over 53,000 homeless animals through Norcal Pet Adoptions and we work closely with and materially support numerous local SPCAs and pet rescue organizations. Additionally, we sponsor adoptions, low cost vaccination clinics, and dog training classes at most of our stores. Our state-of-the-art Self-Service Pet Washes provide a unique and useful service for our customers. We truly try to be a welcome asset to each of the local communities that we serve!

Customers are truly #1

All retailers make this claim but how many of them actually live it?  We see our customers as people, not just as wallets.  We know that you love your pets as we love ours so we discover and honor the needs and wants of each individual that visits us.  Shop with us and you will see that we offer a different environment in which to shop for your special friends.  In order to be effective in this, we educate and train our employees more than any other pet retailer in the U.S. but more than anything else, it is our employees’ love and passion for pets that sets them apart and inspires them to do whatever it takes to earn your trust and make you happy.

Our Low Price Guarantee

Pet Food Express will beat our competitors’ price on any product that we sell. If a competitor’s price is:

$10.00 or less - We will beat the competitor’s price by 10% of the price.

Over $10.00 - We will beat the competitor’s price by $1.00.

For example, if someone is selling an item for $20.00 and we are selling it for more, then our price would be $19.00. If someone was selling an item for $4.00 and we were selling it for $5.00, then our price to the consumer would be $3.60.

Who is the competition?
We consider any retail store in the Greater San Francisco Bay Area to be our competition.

Verification of the price
We must be able to verify the competitor's price and availability through a current advertisement, receipt (less than 30 days old), or phone call to the seller in order to beat the price.

Product eligibility
The product and packaging must be identical to what we are selling. If the competitor has a limit on the quantity of items available or that a consumer may buy at the price we are beating, we will impose the same limit. If there are any other terms or conditions on the sale, we reserve the right to match them. Distressed, seconded, or damaged goods are excluded from this guaranty.

This policy is subject to change at any time at our sole discretion.

Return Policy

We will gladly refund any item purchased from Pet Food Express within 30 days of the original purchase date as long as it is in new condition, with all packaging and accompanied by the original purchase receipt. Items not meeting these conditions may be exchanged or returned for store credit.

At our discretion, cash or check purchases over $50 may be refunded by check from our main office (allow 10 business days). Debit card purchases will be refunded in cash, provided that we have sufficient funds on hand. Credit card purchases will be credited to your card the same day (your bank will post it to your account according to its policy).

We require your name, address and a photo i.d. for all refunds (Calif. Civil Code Sec. 1723).