Skip to main content

JustFoodForDogs Voluntary Recall

January 16, 2018

 JustFoodForDogs

 

IMPORTANT: FOOD SAFETY ADVISORY from JustFoodForDogs


Dear Friends, Customers, Veterinarians, Partners and Staff,

Honesty. Transparency. Pet advocacy. These are three of the Core Values that make JustFoodForDogs who and what we are. Most days living up to these standards is easy. We use only the best ingredients; we open our kitchens to the public; we treat every dog as if he were one of our own, and we regard every pet parent as, family.

This week has been more challenging. A few days ago, a diligent customer reported that our Turducken special diet made her dogs sick with vomiting and diarrhea. The dogs made a full recovery after a day, once switching their food to one of our daily diets; they did not receive veterinary care. Less than 72 hours ago, after tests of the returned food confirmed positive for Listeria monocytogenes, we informed our Turducken customers about the only recall in the history of our company. Since then we have worked tirelessly to conduct extensive testing and a thorough investigation to establish the root cause of this issue. We promised an update.

This is that update.

It is genuinely heartbreaking to report that we have just received preliminary test results that suggest our human grade green bean supply was sent to us contaminated with Listeria monocytogenes. Healthy dogs may experience no signs but some, including elderly or weakened dogs, may experience vomiting and/or diarrhea. Severe disease from Listeria in dogs is rare. Listeria monocytogenes is more concerning in humans, if consumed.

The health of your dogs is always our primary concern. For this reason, and based on the preliminary results, we are proactively and voluntarily taking the following actions:

• Expanding the Turducken recall to all batch dates

• Recalling our only two other recipes that contain green beans: Beef & Russet Potato and Fish & Sweet Potato

• Notifying the FDA as this likely affects a broader human food supply of green beans

If you have fed these recipes and your dog is not currently experiencing any problems, do not worry. However, if you have any of the foods listed above, do not feed it to your dog. Instead, please dispose of the food and bring either the (clean) label or your receipt to Pet Food Express for an immediate and unconditional refund or exchange.

We know that many dogs rely on and love these recipes. Therefore, we are immediately preparing Beef & Russet Potato and Fish & Sweet Potato recipes without green beans. Our veterinarians assure us that this is an appropriate temporary solution. In the meantime, we have plenty of recipes available that are made without green beans, including:

• Balanced Remedy
• Chicken & White Rice
• Turkey & Whole Wheat Macaroni
• Joint & Skin Support
• Venison & Squash
• Lamb & Brown Rice
• All Veterinary Support Recipes

These recipes are not covered by the recall and may continue to be fed to your dogs.

I am deeply sorry for this outcome. I spoke to one of our wonderful customers on Friday and she told me something that stuck with me – “We don’t expect JustFoodForDogs to be perfect Shawn, just perfectly honest.” Good or bad, you have our word that we will always be entirely transparent with our customers.

We founded JustFoodForDogs to increase the length and quality of life for as many pets as possible. While this issue may not be our fault, the safety and efficacy of every meal is our responsibility. As we work with our restaurant supplier, we will be implementing greater controls to prevent this from happening in the future. If you would like to speak to us, please feel free to reach out  by email (support@justfoodfordogs.com) or phone
(866-726-9509.) We promise to reply.


Sincerely,
Shawn Buckley, Founder

 

My Mutt Program
My Mutt Program

Want to get your pet’s picture on our walls? Donate $250 or more to your local shelter or rescue. Details on the My Mutt Program

Community Veterinary Clinic

VIP PetCare provides affordable veterinary care for pet lovers every weekend. You can bring your dog or cat to get vaccines, heartworm and fecal tests, pet microchip I.D.s, de-worming services, and more. More about services

Community Veterinary Clinic
Get some good eats.
Get some good eats.

Finding the right diet for your dog or cat can often be a difficult task. We want to help simplify this search by providing key characteristics that correspond to your pet's needs. Online Food Finder

Follow Us: